24/7 Support

Live Support

1 (866) 378-9258

8am – 5pm CST weekdays, you will be routed to your local branch office.

After Hours Support

1 (866) 378-9258

You will reach one of our five 24-hour National Monitoring Stations.

Tech Hotline

1 (682) 238-0098

After hours technical assistance.

If your technician does not answer, your call will be returned by a Fortress Security technician immediately upon their first opportunity.

Billing Support

1 (866) 378-9258

8am – 5pm CST weekdays

You will be routed to your local branch office where our billing support personnel are here to assist you with paying your bill, checking on your account, signing up for our easy Auto-pay service or other billing/account questions.

View a Glossary of helpful security terms.

Download User Manuals

Standard Keypad

Honeywell V15P/20P

Lynx Touch

Honeywell Lynx 5100

DSC

DSC 1555/1616

Fob Kit

Keyless entry remotes

Fob Kit

Total Connect Remote Access Training Video


LYNX Touch User Support Videos

Alarm Permit Information

Please contact your local municipality or Police Department’s non-emergency phone line.